Cybersecurity and Compliance Solutions for Business

Frequently Asked Questions About Managed Services

• What do you mean by "Managed Services"?

  Managed Services are software and services supplied by and 100% managed by a solution provider like Velocity Tech.  We provide the software, support, and management so you can focus on your business.

• How do you secure and protect my data?

  At Velocity Tech we realize that security and data protection takes a multi-faceted approach.  We secure your devices and data through a combination of Multi Factor Authentication, Internet Filtering and Endpoint protection.  We also provide Patch Management to ensure your systems have the latest security fixes, drivers, and OS improvements.

  With our Managed routers we utilize the latest and most secure Stateful Packet Inspection Firewalls. With our monitoring dashboard we have deep insight into the network allowing us to quickly identify and mitigate any issues or threats.

• Do you provide data backup?

  Yes.  A data security solution would not be complete without a backup and recovery component.  Our cloud offerings are backed up to our secure data centers and are fully encrypted.

  Have data onsite?  Through Velocity Tech’s Managed Backup we can secure your critical data.  Our Managed Backup stores up to 30 days of data backups from a server or workstation and provides file based as well as image based backup and restore capabilities.

• What is military-grade data protection?

  This type of encryption means we’re applying the highest standards to protect your data. This is the kind of data protection used by federal agencies, and we’re able to put it to work for your organization. Contact us and we’ll be happy to provide additional details of the benefits of this service.

• What is HIPAA compliance and why is it important?

  HIPAA stands for the Health Insurance Portability and Accountability Act. Essentially, this regulation outlines the way in which medical/patient information can be used and shared. 

  So what does it mean for you?

  HIPAA also sets stringent requirements on computer security systems that house or are used for compiling healthcare information. This includes medical practices, hospitals and even specialty clinics. If your security does not meet HIPAA compliance, violations can result in stiff fines and even liability. 

  Through our Office 365 and Hosted Exchange add-ons like encryption, archiving, and backup we ensure that everything meets HIPAA compliance, offering protection from hackers, viruses and other threats. 

• Are you compatible with MAC and mobile services?

  We recognize the importance of flexibility, and that’s why we have antivirus and antispyware protection that is suitable for both MACs and PCs. We also extend this versatility to mobile management where we can work easily with both iOS and Android.

• What if I have issues with Managed Services??

  You can relax knowing that the Managed Services provided by Velocity Tech are stable and reliable.  If you do need assistance, we’ve maintained a stellar reputation for providing personalized assistance, and we pledge to always treat you with the highest level of customer service.

  Second, we regularly conduct preventative maintenance on your system. This is vital to ensure not only that it is running efficiently, but that it remains protected from the latest viruses and ransomware attacks. 

  Questions? Contact us to discover more about our Managed Services and support.