Unified Communications & Cloud Phone Systems

Frequently Asked Questions About VoIP

• What is a VoIP phone system?

  VoIP stands for Voice Over Internet Protocol. This means phone calls are made using the internet access instead of using wiring found in traditional phone systems.

• Is VoIP a good choice for small-medium size businesses?

  Yes. VoIP phone systems are perfect for small businesses! VoIPs are a great fit for small businesses in particular because they are much more affordable than traditional phone systems—plus they offer a lot of customization, features and flexibility.

  Did you know that businesses can save more than 60 percent by using VoIP instead of a regular phone system? 

  Whether your business has 50 or 500 employees, VoIP systems are a wise choice.

  Velocity’s VoIP business phone services come with a ton of features, such as a virtual receptionist, on-hold music, instant messaging, 3-way / multi-way conference calling and video conferencing. 

  More than a third of small businesses are using VoIP for their daily tasks. Shouldn’t you?

• Why is Velocity Tech's system the best VoIP system for small businesses?

  Velocity Tech offers full featured VoIP phone systems with all of the features you need for your office or call center.

  Our phone system features include:

  • Conference bridging and calling
  • Web-based administration
  • Seamless iOS and Android mobile management
  • Call forwarding and transferring
  • Voicemail to both email and text
  • Find me/ follow me features
  • Easy on-line sharing of multiple devices
  • Ring groups
  • Fax to text
  • Call center features like skills routing, call recording, metrics, and automated call backs

  Our VoIP phone systems are a perfect fit for retail shops, hotels, office buildings and restaurants. Although we typically provide VoIP installation services in coastal North and South Carolina, clients across US trust us with their phone, internet and IT support needs.  

  We’re happy to help you put it all together. Let us customize a business IT package for you.

• Is there a difference between making a local call and a long-distance calls using VoIP?

  Local calls and long-distance calls are free. There’s a minimal fee for international calls. 

• Do I need a provider for VoIP?

  Yes. However, Velocity Tech is your point of contact with everything from equipment selection to installation when it comes to managing your VoIP business phone system. 

  Many other VoIP providers charge for additional features.  Our VoIP solutions include all features, even call center features, at one low price.

• What should I look for in a Cloud Phone Provider?

  You should look for a provider that is not only going to handle installation, but is an expert in equipment selection. Finding an installer who specializes in VoIP security will ensure your sensitive calls or proprietary information is confidential.

  You’ll want someone who can efficiently configure all of the integrations and settings you need. 

• Is VoIP cheaper than a landline?

  Yes. VoIP systems are less expensive because they use the current internet system. As a result, there’s no need for new hardware or creating a separate system.

• Do you need a special phone or equipment for VoIP phone calls?

  To take advantage of VoIP features for businesses, you’ll need the right phone equipment, software and hi-speed internet access.

• Can I pick my business phone number?

  Yes. You can have a local number, a toll-free number and a vanity number if you’d like.

  One of the best things about a VoIP system is that if you already have a business phone number, there’s no need to change it! We can seamlessly port it over to your new VoIPprovider.